Shipping info

Shipping Information

1. Shipping Areas
   We are proud to offer shipping services across the entire United States. While our warehouse is in New Jersey, we have the capability to deliver bulk orders to businesses nationwide, including Alaska and Hawaii. For international shipping inquiries, please contact our customer service team.
2. Order Processing Time
   All orders are processed within 1-3 business days. You will receive an email confirmation once your order has been processed and is ready for shipment. Orders placed after 3 PM EST or on weekends/holidays will be processed on the next business day.
3. Shipping Methods & Carriers
   We partner with a variety of trusted carriers, including UPS, FedEx, and freight companies, to ensure timely and reliable deliveries. The carrier used for your order will depend on the size and destination of the shipment. We offer the following shipping options:

• Standard Ground Shipping (5-7 business days)
• Expedited Shipping (2-3 business days)
• Freight Shipping for large, palletized orders

4. Shipping Costs
   Shipping costs are calculated based on the size, weight, and destination of your order. You will be provided with a detailed shipping quote during checkout or when speaking with our sales team for custom orders. For larger bulk orders, we offer discounted shipping rates.
5. Free Shipping
   We offer free shipping on orders over a certain value, depending on your location and the type of products ordered. Please contact our customer service team for more details on our free shipping threshold.
6. Freight Shipping for Large Orders
   For large or palletized orders, we utilize freight shipping services. Our team will work with you to arrange the most cost-effective and timely freight solution. Please ensure that you have the necessary unloading equipment (forklift, loading dock) at your delivery location, as freight deliveries are curbside by default.
7. Delivery Times
   Delivery times vary based on your location:

• East Coast: 1-3 business days
• Midwest: 3-5 business days
• West Coast: 5-7 business days
  Expedited shipping is available for an additional fee, which can shorten delivery times to as little as 2-3 business days, depending on your location.

8. Tracking Your Order
   Once your order has been shipped, you will receive a tracking number via email. You can track your shipment through our website or directly on the carrier’s tracking portal.
9. Damaged or Lost Shipments
   If your order arrives damaged or has been lost in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund as quickly as possible.
10. International Shipping
    At this time, we primarily serve the U.S. market. However, we can accommodate some international shipping requests. Please reach out to our customer service team to inquire about shipping to your country, and we’ll do our best to accommodate your needs.

For any further questions or concerns regarding shipping, please contact us at (908) 940-0126 or dm@pinehillusa.com. We're here to ensure that your order reaches you quickly and safely!