Frequently asked questions
What types of products do you sell in bulk?
We sell a wide range of daily-use products, including but not limited to household essentials, personal care items, cleaning supplies, non-perishable food, beverages, office supplies, and packaging materials. If you're looking for something specific, feel free to contact us.
Do you serve only New Jersey, or do you ship to other locations?
While our warehouse is based in New Jersey, we ship across the entire United States. We offer flexible shipping options to meet your business needs, and shipping costs vary based on the size of your order and location.
How do I place an order?
Orders can be placed through our website or by contacting our sales team. For large or customized orders, we recommend speaking with one of our representatives to ensure you get the best pricing and shipping options.
Is there a minimum order quantity?
Yes, we operate as a wholesale supplier, so minimum order quantities apply. The minimums vary depending on the product category, but typically range from 50 to 100 units per item. Contact us for specific product details.
What are your payment options?
We accept multiple forms of payment, including major credit cards (Visa, MasterCard, AMEX), bank transfers, and business checks.
Do you offer discounts for bulk purchases?
Yes, our pricing structure is designed to provide competitive discounts based on the volume of your purchase. The larger your order, the more savings you can expect.
What is your return policy?
We accept returns for defective or damaged products within 30 days of receipt. All returns require prior authorization from our customer service team. Items must be returned in their original packaging and in a resalable condition.
How long will it take to receive my order?
Order processing usually takes 1-3 business days. Shipping times vary depending on your location, but most orders are delivered within 5-7 business days. Expedited shipping options are available upon request.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through our website or the carrier’s platform.
How can I contact customer service?
You can reach our customer service team by phone at (908) 940-0126, by email at dm@pinehillusa.com, or through our online contact form. Our office hours are Monday to Friday,
9 AM to 5 PM EST.
Can I visit your warehouse in New Jersey?
Yes, our warehouse is open for business visits by appointment only. Please contact us to schedule a tour or to pick up an order.